Did not know there was still trades man around who still cared , my mums loo was blocked , she is disabled and relies on her downstairs toilet , I called Pam and she said she was full booked for that day , but she would get there first thing next day , an hour later she phoned to say she had contacted her next customer to see if she could come a little later than arranged and could come and sort my mums toilet out , thank you so much Pam , that is what I call a caring trades person