I completely agree with all your excellent reviews!
On 12 May 2020, my Saniflo macerator system in my bathroom broke down completely!
When I called PumpMaster, my usual Saniflo service engineers, I found to my horror that they had completely closed down, citing government guidelines due to Coronavirus, leaving with absolutely no emergency number to call! Starting to panic, I found Acorn Plumbing, independent Saniflo engineers, on-line with 5* reviews I could scarcely believe. I got through by calling and texting to the lovely, reassuring Pam, who instantly calmed my panic, saying they could come out the next day, which they duly did and on time!
To my horror again, we found the diaphragm shot, which had caused the capacitor to blow. The diaphragm should have been replaced less than 3 months earlier during a “service” in February 2020 by the PumpMaster engineer, but it had not been touched, nor the motor cleaned. Pam and her lovely colleague replaced the diaphragm and capacitor immediately, cleaned everything and it was all up and running within the hour.
What an outstanding service by lovely, caring people in the midst of such trying Coronavirus circumstances. Truly key workers taking the risk to tackle customers’ urgent problems with such kindness, compassion and integrity. I’ll never go back to PumpMaster. I now completely agree with all your excellent reviews, Pam, and I can’t thank you enough. Christine, Stratford-upon-Avon